Returns

Right of cancellation and return

Returns

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.

If you wish to return your order, simply attach the enclosed return label to the parcel, include the returns form, and drop the parcel off at a GLS collection point.

The cost of return postage is your responsibility, and you are liable should any damage occur during transit.
*A fee of €10 applies for use of our return label, which will be deducted from your refund.

We do not offer free returns. If you prefer, you may choose your own return method and cover the shipping costs yourself. Please send the parcel as a business delivery to:

Fossflakes A/S
Bjoernevej 2
7800 Skive
Denmark

We do not accept parcels delivered to collection points or parcels sent as cash on delivery.

Please complete the enclosed returns form and include it in the parcel.

For customers in Austria, Belgium, Ireland, Luxembourg, and Poland:
If you are returning from one of these countries, you may use our return service. Simply fill in the returns form, attach the enclosed return label to the parcel, and drop it off at a GLS collection point. *The return service costs €10, which will be deducted from your refund.

We will process your return within 10 working days of receipt, and the amount will be refunded to the same payment card used when the original purchase was made.

Right of Cancellation

As a consumer, you have a 20-day right of cancellation when you shop with us.

The cancellation period expires 20 days after the day you receive your goods. If you have ordered several different items in one order but they are delivered separately, the deadline starts from the day you receive the last item.

The deadline means that you have 20 days from receipt to notify us that you wish to cancel your purchase. You can send an email to info@fossflakes.com or use the standard cancellation form available at the bottom of the terms and conditions.

You cannot cancel your purchase by refusing to accept delivery of the goods without also notifying us.

Cancellation of Part of a Purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased as part of a single order.

Please note that you will bear the shipping costs when returning one or more items.

Condition of the Item Upon Return

Generel

If the item has lost value because you have used it in a way other than what was necessary to determine its nature, properties, and function, you can only receive a partial refund of the purchase amount.

In other words, you may try the item in the same way as you would in a physical shop, but you may not put it into actual use.

If the item has been used beyond what is described above, we will consider it used. In that case, if you cancel the purchase, you will receive only a partial refund or no refund at all, depending on the commercial value of the item. If we decline the return entirely, we will return the item to you at our expense.

The item must be returned in its original packaging.

If the original packaging is missing, this will result in a reduction in the value of the item.

Dog beds

If the dog bed shows signs of use – such as dirt or dog hair – that prevent it from being resold directly to another customer, we will deduct part of the refund corresponding to the time spent preparing or cleaning the product.

In the event of an excessive amount of dog hair on a returned dog bed, we will deduct an amount from the refund. We therefore recommend returning the dog bed in good condition, free of dog hair.

The dog bed must be returned in its original packaging. If the original packaging is missing, this will result in a reduction in the value of the item.

Reimbursement of the Purchase Amount

If you cancel your purchase, you will receive a full refund. If the item has depreciated in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (excluding any additional costs where you have chosen a delivery method other than the least expensive standard delivery option we offer), within 14 days of receiving your notification of cancellation.

We will refund the money via the same means of payment used for the original purchase, unless otherwise agreed.

We may withhold the refund until we have received the item, or until you have provided proof of return.

Send to:

Fossflakes A/S
Bjoernevej 2
7800 Skive
Danmark

We do not accept parcels that have not been sent via standard business delivery, nor parcels sent as cash on delivery.