Returns

1. INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform Fossflakes A/S, Oddervej 3, 7800 Skive, Denmark, Telephone: +45 4913 8111 E-Mail: info@fossflakes.com if your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you the payment made for the products. You will not be reimbursed the cost of delivery.   

Without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

MODEL WITHDRAWAL FORM

To Fossflakes A/S, Oddervej 3, 7800 Skive, Denmark, Telephone: +45 4913 8111 E-Mail: info@fossflakes.com:

I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale of the following goods (1)/for the provision of the following service (1)

Ordered on(1)/received on (1),

Name of consumer(s),

Address of consumer(s),

Date

(1) Delete as appropriate.

2. RETURN ADDRESS FOR FOSSFLAKES PARTNER WEBSITE

In case you bought from a regional Fossflakes Partner Website and withdrew from the contract, you have to send the good back to the Fossflakes Partner. You can find information on the specific Fossflakes Partner, including the address, on the product page of the product you bought and in the attachments of the order confirmation we sent you. The deadline is met if you send back the goods before the period of 14 days has expired. 

3. CANCELLATION BY YOU WHERE THE PRODUCT IS NOT FAULTY WITHIN 100 DAYS AFTER DELIVERY

3.1 Subject to the rest of this clause 5, irrespective of your other rights for faults with the product and your right of withdrawal (cf. Section B Article 3), you may cancel a contract and return any delivered product to us for any reason at all, if you are not happy with it, provided that you have notified us in writing within 14 days of delivery of the product that you wish to cancel the applicable contract and to return the product at our risk. Moreover, you are only allowed to cancel this contract under this clause 4, if you send the product back in its original packing, you only tried the product on in a way comparable to trying it on in a usual store and the product is not damaged. The notice must be sent in writing or in any other durable medium to:

Fossflakes A/S, Oddervej 3, 7800 Skive, Denmark, Telephone: +45 4913 8111 E-Mail: info@fossflakes.com

Your notice shall be deemed to have been given on the day on which it was sent.

Once you are in the possession of the goods you are under the duty to retain them and take reasonable care of them. The product must be returned to us in its original condition.

We do not offer a free returns service. Should you wish to return the goods directly to us please address your return to:

Fossflakes A/S, Oddervej 3, 7800 Skive, Denmark, Telephone: +45 4913 8111 E-Mail: info@fossflakes.com

If you bought at a Fossflakes Partner Website, you have to return the good to the Fossflakes Partner. The address of the Fossflakes Partner can be found on the respective regional Fossflakes Website and in the attachment sent to you in your order confirmation.

3.2 If you cancel under this clause 3:

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

3.3 In the case of a product being purchased with gift vouchers, we reserve the right to refund any amounts due to you for cancelled and returned products by crediting your account with the value of the order.