As a consumer, you have a 20-day right of cancellation when you shop with us.

The cancellation period expires 20 days after the day you receive your goods. If you have ordered several different items in one order but they are delivered separately, the deadline starts from the day you receive the last item.

The deadline means that you have 20 days from receipt to let us know that you want to cancel your purchase. You can send an email to info@fossflakes.com or use the standard cancellation form available at the bottom of the terms and conditions.

You cannot cancel your purchase by refusing to take delivery of the goods without also informing us.

We do not offer free returns.

If you wish to return your purchase, you can choose your preferred return option and will be responsible for the return shipping costs.

To return your purchase, please send the package as a business delivery to:

Fossflakes A/S
Bjørnevej 2
7800 Skive, Denmark

Deliveries to parcel shops are not accepted.

Please complete the attached return form and include it in the package.

Return form

For customers in Austria, Belgium, Ireland, Luxembourg, and Poland:

If you are returning from one of these countries, you can use our return service.
Simply fill out the return form and attach the included return label to the package, then drop it off at a GLS shop.

*The return service costs €10, which will be deducted from your refund.

We do not offer free returns. 

If you want to return your purchase, you choose which return option you want to use and you pay for the return of the package yourself. 

EU-orders only:

If you wish to return your purchase, simply attach the included return label to the package and then drop off the package at a GLS shop.

*It costs €10 to use our return label, which will be deducted from your refund.

We will process your return within 10 business days after receipt, and the amount will be refunded to the same payment card used when the purchase was made.

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased as a single order.

Please note that you will not have the shipping costs refunded if you cancel part of your purchase.

Please note that you will bear the shipping costs when returning one or more items.

General 

If the item has lost value because you have used it in a way other than what was necessary to determine the item's nature, properties and the way it works, you can only get back part of the purchase amount.

In other words, you can try out the item in the same way as is possible in a physical shop, but you cannot start actually using the item.

If the item has been tried out beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only get back part or none of the purchase amount, depending on the commercial value of the item. If we refuse return of the item entirely, we will send the item back to you at our expense.

The item must be returned in its original packaging.

If the original packaging is missing, this will result in a €12 decrease in the value of the item.

Dog beds
If the dog bed shows signs of use, such as dirt or dog hair, that means the product cannot be directly resold to another customer, we will deduct part of the return amount corresponding to the time we have spent preparing or cleaning the product.

In the event that there is a large amount dog hair on a returned dog bed, we will deduct €25 from the return amount. We therefore recommend that you return the dog bed in good condition, without dog hair.

The dog bed must be returned in its original packaging.

If the original packaging is missing, this will result in a €12 decrease in the value of the item.

If you cancel your purchase, you will get your money back. If the item has been damaged and thus depreciated in value, we will deduct the amount you are liable for.

We will refund all payments received from you within 14 days from the day we receive your notification of cancellation.

We will refund the money via the same means of payment that you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the goods, unless you send us proof that you have returned them.

Send the item to:

Oddervej 3

DK-7800 Skive

Denmark

We do not accept packages that have not been sent via normal delivery or packages sent as COD.